Returns, Refunds and Cancellation Policy

Cancellation and Order Modification Policy

We process and dispatch all orders very quickly, so we cannot guarantee any modification or cancellation once your order has been placed.

If you wish to modify or cancel your order, please contact our customer service team as soon as possible by email* at contact@trywynhaven.com

We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.

*To speed up the processing of your request, please put "Cancel my order" in the subject line of your email, along with your full name and order number in the body of the email.

Returns and Refunds Policy

If your order has already been dispatched, don't worry — you can return it for a refund, subject to the rules set out below.

Our refund policy lasts 30 days.

If 30 days have passed since your purchase was delivered, we are unfortunately unable to offer you a refund or exchange.

To be eligible for a return, your items must be unused and in their original packaging. The parcel's shipping label must also be present and intact.

For obvious reasons of hygiene, we cannot accept returns once the device has been used.

Other items that cannot be returned:

• Gift cards

• Digital books

To complete a return, you must provide us with a receipt or proof of purchase.

Refunds (where applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.

We will also notify you of our decision to approve or reject your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within one week.

Refunds of shipping costs are only possible in the event of cancellation before the parcel is dispatched.

Late or missing refunds:

Check your bank account.

Contact your bank.

Processing usually takes 7 to 14 business days.

If you have done all of this and still have not received your refund, please contact us at contact@trywynhaven.com

Late or Missing Refunds (where applicable)

If you have not yet received your refund, please first check your bank account again.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often some processing time required before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at contact@trywynhaven.com

Sale Items (where applicable)

Only items sold at full price can be refunded.

Unfortunately, sale items cannot be refunded.

Exchanges (where applicable)

We only replace an item if it is defective or damaged.

If in this case you would like to exchange it for the same item, send us an email at contact@trywynhaven.com

Shipping

To return a product, you must contact us by email at: contact@trywynhaven.com and we will provide you with the procedure as well as the address of our warehouse able to receive returned parcels.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. You are responsible for paying your own shipping costs to return your item.

Returned items are your responsibility until they reach us.

If you are shipping an item worth more than £50, we advise you to consider using a delivery service that allows you to track the parcel, or to take out shipping insurance.

We do not guarantee that we will receive the item you return to us.